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February 17, 2023 |
Reviewer:
Ronda Yoder from Pensacola, FL United States
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Product is great. Original ones was a little weak after 5 years, but new ones are strong.
Concern is with company communication. I ordered 1 replacement online and paid. Company responded a few days later that it was the wrong one, so they "cancelled the order." Figured out the correct one and they reordered under warranty. Sent an "order confirmation" email "Warranty - please confirm shipping online or cll direct to confirm by phone 336-508-1567". I went online to confirm, but couldn't find a button or place to do so, and email had all the correct info, so I thought if they needed something more they would reach out again... They did 3 weeks later, with an identical email... I finally called because I couldn't figure out how to confirm online. This is when I found out that they had deleted the payment info with the first order, which they needed for the shipping. Order came in just a few days, but 5 weeks after original order.
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